Support
Something on your mind? Have a look at the questions below first; if you can't find the answer, write to us.
The app is in Turkish for now, so the menu names are given in Turkish with a translation.
How do I unlock Yumuş Plus? What is the parental question?
Tap any locked item marked “· Plus”, or go to Ayarlar (Settings) → Yumuş Plus → Her şeyi aç (Unlock everything).
A parental gate comes first: “Anne ya da baba, cevabı sen yaz” (Mum or dad, you type the answer). Type the result of the multiplication on the keypad. After three wrong answers the question locks for 60 seconds. Then the App Store asks for its own confirmation (password or Face ID).
If Ask to Buy is turned on in Family Sharing, the purchase waits for the family organiser's approval; the app shows “Ebeveyn onayı bekleniyor” (waiting for parental approval) and Plus unlocks on its own once approved.
How do I restore my purchase?
Settings → Yumuş Plus → Restore purchase → Restore (in Turkish: Ayarlar → Satın alımı geri yükle → Geri yükle). The same link is also at the bottom of the Plus screen. You need to be signed in with the Apple Account you used to buy it.
Restoring doesn't buy anything, so it doesn't ask the parental question. Use it after reinstalling the app or moving to a new device.
Does it work with Family Sharing?
Yes. Yumuş Plus is bought once; if purchase sharing is on in Family Sharing, everyone in the family group (up to 6 people) can use Plus at no extra cost. On the other devices, just tap Satın alımı geri yükle (Restore purchase).
If someone leaves the family group, Plus locks again on their device and Plus choices go back to their free equivalents; jars are not deleted.
Where do I turn off sound and haptics?
In Ayarlar (Settings) → His (Feel) you'll find the “Sesler” (Sounds) and “Titreşim” (Haptics) switches and a volume slider. The sound button at the top right of every game also opens that game's sound panel, where sounds and haptics can be switched separately.
Menus and buttons make no sound anyway; only the slime and the toys do. Haptics work on iPhones that support them.
How do I share a recipe code?
In Kavanozlar (Jars), tap a jar's Tarif kartı (Recipe card) button. The card shows a short code (for example K7PQ-2XAB).
Your friend types it into Kavanozlar → Tarif kodu gir (Enter recipe code) on their own device and taps Slime'ı yap (Make the slime) to get the same slime.
There is no share sheet in the app; you can read the code out loud or write it on paper. The code only carries colour and texture information, never personal information. If the recipe uses a Plus colour or texture, that slime opens with Plus.
How does the break reminder work?
Ayarlar (Settings) → Aile (Family) → Mola hatırlatıcısı (Break reminder): off, 20 min or 40 min. The default is 20 minutes.
When the time is up, a calm “Biraz ara ver” (take a little break) screen invites your child to rest their eyes and breathe along with a balloon. “Devam et” (Continue) goes back to the game. The reminder is not a lock; for firm time limits, use Screen Time on the iPhone or iPad.
Where is my data kept? What happens when I delete the app?
Settings and jars are kept only in files on your device. There is no account or server; nothing is sent to us and nothing syncs between devices.
Deleting the app deletes the settings and jars too. Yumuş Plus is tied to your Apple Account, so after reinstalling it comes back with Restore purchase. More in the privacy policy.
How do I ask for a refund?
Refunds for App Store purchases are handled by Apple. Sign in with your Apple Account at reportaproblem.apple.com, choose the purchase and submit a request; Apple makes the decision.
If the refund is approved, Plus locks again and Plus choices go back to their free equivalents; your jars are not deleted.
Which devices does it run on? When is it coming out?
Yumuş runs on iPhone and iPad with iOS 26 or later. It is currently being tested on TestFlight; once it is on the App Store, the link will be on this site.
Write to us
Describe the problem briefly and add your device model and iOS version so we can help faster. Please don't share personal information about your child.
destek@mm-apps.com